TERMS AND CONDITIONS
The following terms and conditions apply to all reservations, regardless of how they are made (through our own website, email, telephone, travel agent, reservation systems or booking engines). Please take the time to read them before making a reservation. Please pay attention to the payment and cancellation/refund policy before booking, as well as to all the terms and conditions in this document. In these terms and conditions, the following words mean:
‘Agreement’ means the reservation confirmation together with these terms and conditions;
‘Guest’ means the person who is to be accommodated and/or is already accommodated at the property.
‘AMARIS’ means AMARIS Holiday Apartments, a property officially classified as ‘3-star rental apartments’.
‘Terms and conditions’ means the terms and conditions stipulated in this agreement.
By signing the guest registration form and/or giving consent online by making one or more reservations, the guest confirms that they have been informed of the policy governing the application of the terms and conditions.
Reservation procedures
Reservations must be made in advance. Accommodation rates are based on availability at the time the offer is made.
To reserve a room, the customer first selects the period of their stay, then the desired room and the number of guests, and then proceeds by pressing the ‘Next step’ button.
Customers are redirected to the ‘Reservation form’ page, where they enter their personal details and then press the ‘Send reservation’ button.
After placing the order, the customer is redirected to the payment page, where they enter their banking details to pay for the order.
The reservation is confirmed only after payment of a deposit of at least 30% of the value of the stay. If the customer does not pay the deposit, the reservation is cancelled immediately.
Guests receive written confirmation of their reservation once the deposit payment has been secured (credit card pre-authorisation, bank payment, debit card payment).
Start and end of accommodation (check-in and check-out)
Check-in takes place after 16:00.
Guests must vacate the room by 11:00 on the day of departure.
Extension of the accommodation period
A guest wishing to extend their stay must obtain the hotel's prior agreement.
If the guest does not vacate the room/apartment on the date indicated at check-in by 12:30 on the day of departure, and the Hotel has not previously agreed to an extension of the stay, the service provider is entitled to charge the room price for a further day and/or to terminate its obligation to provide services.
Method and conditions of using the service
The guest may occupy the room booked and confirmed by the service provider after 16:00 on the day of arrival — check-in — and must vacate the room by 11:00 in the morning on the day of departure — check-out.
If the guest intends to occupy the room on the day of arrival before the check-in period, which begins after 16:00, they may do so only with the Hotel's agreement and subject to available accommodation capacity. Staying beyond the check-out time without informing reception in advance may result in additional charges, including the accommodation rate for an additional night.
On arrival at hotel reception, the guest must present the hotel employee at reception with a document proving their identity (identity card, passport or driving licence).
The guest must complete and hand the receptionist a properly completed and signed guest registration form, in accordance with Romanian law. If the form is not completed, the reservation is treated as a ‘no-show’.
The hotel is entitled to refuse accommodation to a guest or admission to a visitor who rejects the hotel's Terms and conditions.
The provider is entitled to terminate the accommodation agreement with immediate effect or refuse to provide the service if:
- the guest does not use the room provided appropriately, and/or improperly uses the services offered by the service provider and/or the spaces provided for using those services;
- the guest breaches the hotel's rules of use and does not stop the disruptive behaviour even after receiving a warning;
- the guest fails to comply with the hotel's safety regulations — for example, smokes in a prohibited place and does not stop smoking despite a warning;
- the guest behaves unacceptably or aggressively towards employees or other hotel guests, is under the influence of alcohol or drugs, or displays indecent, threatening, offensive or other unlawful behaviour;
Taxes, deposit and payment
The rates offered by the Hotel include VAT (5%) and the resort tax.
The payment method depends on the type of reservation selected, and the applicable payment terms may vary depending on the reservation.
The guest pays a deposit of at least 30% of the value of the stay when booking, to guarantee the reservation. They may pay a higher percentage of the rate or even the rate for the entire stay before arriving at the hotel. The guest pays the remaining balance of the total amount due on arrival at the hotel.
Services are paid for in cash, by bank card or by bank transfer (to the bank account stated on the pro forma invoice), in lei/RON.
If the credit card provided by the guest for the deposit payment has insufficient funds to cover the reservation, or the guest holds a credit card with an invalid expiry date or one that expires before the day of arrival at the hotel, the reservation is considered invalid and is cancelled.
By making the reservation, the guest authorises the hotel to debit the deposit from the credit card used for the deposit payment, as stated above.
Both the deposit and the full accommodation rate may also be paid with holiday vouchers.
Cancellations and no-shows
All rooms confirmed as reserved are held for the guest for the first night of the scheduled arrival date, after which the hotel may let them without further prior notice.
Changes to reservations
Any reservation change must be made in writing. No change is guaranteed until it has been confirmed in writing by the hotel. Rates resulting from changes may vary depending on the nature of the change and availability at the time the reservation is changed.
Changing the reservation period is equivalent to cancelling the reservation and therefore results in forfeiture of the deposit paid. To confirm the new reservation (for a period other than that of the original reservation), the guest must also pay a new deposit, which is subject to the legal treatment set out in the Cancellation/refund policy. The deposit originally paid does not constitute part-payment for the new, modified reservation; it has the legal status of a guarantee that is forfeited when the reservation period is changed.
Apartment occupancy policy
Guests who change reservations that have already been confirmed must notify the hotel before arrival.
The number of guests accommodated in any apartment is strictly limited according to the reservation and the room capacity stated on the website. These limits have been established for guests' health, safety and comfort.
The guest agrees that if the number of occupants of one or more rooms exceeds the number in the confirmed reservation, the hotel cannot be held responsible and is not obliged to accept additional people under that reservation.
To prevent any misunderstandings at check-in, please make your reservation carefully and provide accurate reservation information, clearly stating the accommodation dates, rate and number of guests. We will always try to accommodate our guests' changes, needs and requests, but we are not responsible for requests that we cannot fulfil as a result of an incorrectly made reservation.
If the guest cannot be accommodated because of a dispute concerning the confirmed reservation, which does not correspond to the number of people arriving for accommodation, the reservation is treated as a ‘no-show’ and the deposit is not refunded.
Damage, destruction or appropriation of hotel property
The guest is directly liable for any damage to the apartment or the hotel's public spaces, including but not limited to furniture, electronic equipment, sanitary fittings, flooring, finishes or any accessories, caused by their own actions or those of their invitees.
If such damage/destruction is discovered after the guest's departure (without the guest having informed the hotel beforehand), the hotel reserves the right to recover the value of the damage by any means, including charging the guest's credit card provided as a guarantee.
The hotel reserves the right to charge the value of any hotel item appropriated by the guest.
The hotel reserves the right to take immediate action against any guest whose actions obstruct and/or damage any equipment used to detect and/or extinguish fires (detectors in rooms and public spaces, extinguishers and/or hydrants). Guests causing such damage are charged for any costs incurred by the hotel as a result of their actions and may be required to leave the hotel. Storing flammable, toxic or explosive materials in the room is prohibited.
Lost/forgotten items
On departure, the guest must ensure that no personal belongings are left in the apartment and that no food is left in the apartment or refrigerator. Kitchen utensils must be emptied and washed; the apartment must be kept in a satisfactorily clean condition during the stay and left in that condition on departure. Otherwise, the hotel may charge an additional cleaning fee.
If hotel staff find a personal item lost or forgotten by a guest, the hotel keeps it for a maximum of 3 (three) months from the guest's departure date, after which the hotel is entitled to dispose of it as it sees fit.
Guest behaviour
The hotel reserves the right to determine the behaviour and noise level accepted for guests' actions or those of their invitees, who must take all necessary steps to comply when requested by hotel staff. The hotel reserves the right not to accommodate guests who display uncivilised or aggressive behaviour, obscene physical or verbal conduct, an inappropriate tone, insults, physical or sexual harassment, or any physical or psychological abuse towards a person, guests or anyone within the hotel complex, at check-in, during the stay or on the day of check-out. If the guest breaches any of these rules and refuses to comply, the hotel may cancel the reservation and request the guest's immediate departure, without being obliged to refund accommodation payments or pay any compensation.
The hotel cannot accommodate persons under the influence of alcohol or drugs or any narcotic or psychotropic substances. In such circumstances, the hotel reserves the right to cancel the reservation immediately, without being obliged to refund accommodation payments or pay any compensation.
Smoking policy
Smoking means using/lighting any type of cigarette: traditional cigarettes, iqos, glo, electronic cigarettes, vapes, cigars, hookahs and so on.
Smoking is strictly prohibited in all rooms and all indoor public spaces of the hotel, including corridors, stairs, the conference room, bathrooms and reception, as well as throughout the hotel's ground floor. Smoking is also prohibited in the immediate vicinity of the hotel entrance. Smoking is permitted only on the terrace and outside the hotel, in the specially designated public area.
If these smoking rules are breached, or any drugs or narcotic and/or psychotropic substances are used, the hotel is entitled to demand a special fee of 500 lei, plus the accommodation rate corresponding to the number of nights during which the room could not be used because of these breaches.
Lighting any source of fire, including candles, fireworks and/or incense sticks, is strictly prohibited inside the hotel and incurs the special fee of 500 lei.
In addition, if the above rules are not followed, the hotel has the right and obligation to notify the police and cancel the accommodation immediately, without refunding the guest's accommodation rate or paying any compensation.
Personal belongings
The hotel recommends that guests ensure the apartment door is closed whenever they are not in their hotel room; otherwise, the hotel assumes no liability for missing personal belongings. In all circumstances, the hotel's liability is limited in accordance with legal regulations, up to the value of the accommodation rate. Guests are advised to have travel insurance covering the costs of possible events such as loss of luggage, personal belongings or money.
The hotel is not responsible for damage to or loss of guests' personal belongings arising from their interactions with persons other than hotel staff, or with guests' invitees/visitors, during the stay.
Apartment access keys are made in a non-standard format, so the guest must keep the key safe; it is therefore recommended to leave the key at reception when leaving the property. The access key must be returned at check-out; otherwise, the guest bears a fee of 100 lei representing the cost of replacing the key.
Parking and areas outside the hotel
The hotel is not responsible for theft of or damage to cars parked in the private car park. The hotel recommends that guests ensure their vehicle is locked and do not leave personal belongings in it. The hotel cannot be held responsible for damage caused by a guest to third parties in the parking area or outside the hotel. The guest must comply with the rules of social coexistence, public and private property rules, and environmental protection rules.
Policy regarding children
The hotel accepts children of all ages. Guests undertake to look after the children staying with them, who must not be left unsupervised in the reserved apartment or the hotel's public spaces. The hotel is not responsible for injuries sustained on hotel premises during the stay.
Pet policy
Pets are not permitted in the hotel.
Non-discrimination policy
It is the property's policy not to discriminate against people on the basis of race, colour, nationality, sex, marital or social status, age, ethnic origin or disability. As a responsible host, we know we have a duty to protect our guests and their invitees, as well as our staff, from any inappropriate behaviour. Guests and their invitees must adhere to this policy, and the property manager may decide whether people who have not complied with it may remain at the property.
Force majeure
The hotel cancelling a reservation or failing to provide services to the agreed standards is not considered a breach of contractual obligations if caused by one or more of the following circumstances, considered force majeure:
- the hotel is closed, wholly or partly, because of fire, destruction, damage or renovation ordered by a public authority for any reason beyond the hotel's control;
- the hotel's gas, electricity or water supply is interrupted for reasons unrelated to the hotel;
- exceptional weather or natural events — storms, gales, floods, earthquakes or the consequences of any of these — that make it impossible for the hotel to provide accommodation services.
General conditions
The hotel reserves the right to deduct any amount owed by the guest, and exercising this right does not prejudice any other right the hotel may have under this agreement or the law.
The Agreement is interpreted in accordance with Romanian law, and the guest agrees to submit to the jurisdiction of the courts in Constanța, Romania.
Suggestions and complaints
If a guest has a complaint during their stay at the hotel, they must bring it to hotel staff's attention as soon as possible, to allow the hotel manager to address the issue during the stay.
Any complaint/suggestion concerning reservations, cancellations, requested refunds and so on must be made within a maximum of 3 days from the event giving rise to the complaint/suggestion.
The hotel reserves the right to reproduce, disclose and/or distribute, without limitation and for any purpose, the opinions, recommendations and experiences shared by guests.